Commitments to Our Valued Customers
 
 

Our commitment to provide exceptional service



As a Tech Force customer, you should expect nothing less than the best possible service every time you deal with one of our technicians in person, by email, on the phone or through a remote session. We will provide the best possible service to you, our customer, at all times.

Our aim is to build a long-term relationship with you. The foundation of this relationship is our Service Commitment - to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our customers can expect from Tech Force and that we demand of ourselves.

Everyone At Tech Force Is accountable to you, our customer

From our Customer Service Representatives to the President and Chief Executive Officer - everyone at Tech Force is accountable for our Service Commitment.

Plain upfront explanations you can understand

Whenever you do business with Tech Force, you can expect us to be upfront and open with you. Before performing any repair work, we will explain in detail what is to be done, how long it will take and how much it is expected to cost. This applies to our written documents as well. They are written in plain language, to make them easy to read and understand.



Our commitment to keep prices low



Our technicians are certified and very experienced, and can therefore provide fast affordable service to you. As you can see, our prices are clearly posted on our website along with a comparison to the competition's prices. There are no hidden fees or charges.

Our service fees are based on three principles:

They should be simple to understand
They should reflect our commitment to deliver great value
They should be in line with industry practices




Our commitment to hire only the best



At Tech Force we are only the best because we hire the best. We continuously seek out technicians with the best and brightest minds to join our team.

We are committed to pleasing you, our valued customer. You expect and demand the best service from us, so we hire only the best technicians to handle your computer service needs. We guarantee you will receive the professional service you need from our well-trained technicians who are equipped with the latest tools. Through constant training, our technicians are fully furnished with up-to-date knowledge of current technology, cutting edge repair procedures and industry standards and practices. They have to be, because unlike some of our competitors, we do not sell TVs, stereos, phones or anything else to you, to remain in business.