Privacy StatementThis Privacy Statement applies to WAN-Genuity ("WAN-Genuity"), its Tech Force and Sidila divisions and its worldwide corporate affiliates ("we", "our" or "us"). This Privacy Statement does not apply to the products or websites of our business partners or to any other third parties, even if their products or websites are linked to or from our website. We recommend you review the privacy statements of said parties with whom you interact.
This Privacy Statement governs personal information we collect from our customers and online from our website users ("you"), through our products, services, software, websites, contacts or our relationships with you.
For the purposes of this Privacy Statement, "corporate affiliates" means any entity or joint venture that is wholly or partially owned or controlled by WAN-Genuity. "Business partners" means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, or information. "Personal information" means information which identifies you, such as your name, telephone number, and e-mail address.
Information We Collect
We may ask you to provide personal information when you
Use our website;
Use our products;
Create an account;
Request services, support, or information;
Place orders for products or product subscription activation keys;
Participate in surveys, sweepstakes, or other promotional activities;
Subscribe to newsletters, promotional e-mails, or other materials; or
Information we may request includes your name, e-mail address, home address and telephone number. If you make an order, we may ask for your home address, telephone number, credit card number and billing information. Job applicants may be requested to provide information such as educational background, employment experience and job interest. If you contact us for e-mail technical support, we may ask you for information on which product you are using, which version of Windows you are using, the nature of your issue, and any other information pertinent to the support request. If you use our products, in addition to your name and e-mail address, we will also receive technical information regarding your computer specifications. We may also collect your business or company information, title or department and other information (including demographic information). Any forms that you may fill in will indicate whether information requested is mandatory or voluntary.
You can browse the WAN-Genuity.com website without creating an account, but you must create an account when you purchase a product.
We may collect information about your visits to our websites, including the pages you view, the links you click, search terms you enter and other actions you take in connection with the WAN-Genuity website and services. We may also collect certain information from the browser you used to come to our website, such as your Internet Protocol ("IP") address, browser type and language, access times, the Uniform Resource Locator ("URL") of the website that referred you to our website and to which URL you browse away from our site if you click on a link on our site.
When you receive newsletters or promotional e-mails from WAN-Genuity, we may use customized links or similar technologies to determine whether the e-mail has been opened and which links you click. The data is used to help us determine the effectiveness of our communications with you, and to provide you with more focused communications.
In order to offer you a more consistent and personalized experience in your interactions with WAN-Genuity, information collected through one source may be combined with information obtained through other WAN-Genuity resources. We may also supplement the information we collect with information obtained from other parties as well.
How We Use Your Personal Information
WAN-Genuity uses your personal and technical information to:
- Deliver the services and support, or carry out the transactions you have requested.
- Send communications to you, such as your transactions status (for example, order confirmations), information about products and services available from WAN-Genuity and its corporate affiliates, promotional offers, newsletters, and surveys.
- Customize, analyze, and improve our products, services (including our website), technologies, communications and relationship with you.
- Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you.
- Prevent fraud and other prohibited or illegal activities.
Personal information collected may be stored and processed in the United States or any other country in which WAN-Genuity or its corporate affiliates, subsidiaries, agents or service providers maintain facilities, and by using WAN-Genuity products and services, you consent to any such transfer of information outside of your country.
Disclosing Personal Information
We may share your personal information with corporate affiliates to carry out transactions you request or to make our business or that of our corporate affiliates more responsive to your needs. We may also disclose your personal information in connection with law enforcement, fraud prevention, or other legal action; as required by law or regulation; or if WAN-Genuity reasonably believes it is necessary to protect WAN-Genuity, its customers or the public. In addition, we may share your personal information with business partners that help WAN-Genuity carry out transactions you request or that help WAN-Genuity to customize, analyze and/or improve our communications or relationship with you, and then only with business partners who share WAN-Genuity's commitment to protecting your personal information. Except as described above, we will not disclose your personal information to third parties for their marketing purposes unless you have provided consent.
If you wish to exercise the access rights you have in law concerning the use of your personal information by WAN-Genuity, please contact us.
Selecting Your Communication Preferences
WAN-Genuity is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure, such as encryption, passwords, physical security, etc. While we strive to protect your personal information, WAN-Genuity cannot ensure or warrant that the personal information or private communications you transmit to us will always remain private, and you do so at your own risk.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
Collection and Use of Children's Personal Information
WAN-Genuity takes children's privacy seriously. We do not knowingly collect personal information from children under the age of 18 through our websites. Collection and Use of Children's Personal Information
If you are under 18 years of age, please do not submit any personal information through our websites without the express consent and participation of a parent or guardian. Collection and Use of Children's Personal Information
WAN-Genuity's websites DO NOT use "cookies" for any reason.
Third-Party Websites and Services
Please be aware that other websites that may be accessed through our website may collect personally identifiable information about you. The information practices of those third-party websites linked to or from WAN-Genuity.com are not covered by this Privacy Statement.
Please be aware that, in providing services on WAN-Genuity's behalf, our business partners may collect personal information about you.
Changes to Our Global Privacy Statement Regarding Customer and Online User Information
We will occasionally update this Privacy Statement. When we post changes to this Privacy Statement, we will revise the Effective Date at the end of this paragraph. If there are material changes to this Privacy Statement or in how WAN-Genuity will use your personal information, we will notify you by prominently posting a notice of such changes prior to implementing the change. We encourage you to periodically review this statement to be informed of how WAN-Genuity is protecting your personal information.
Effective Date: August 6, 2008.
If you would like to contact us for any reason regarding our privacy practices, please write us at the following address:
7668 N. El Camino Real, #104
Carlsbad, CA 92009